Terms & Conditions of Service

Terms & Conditions of Service

 1. These Terms & Conditions of Service shall be read in conjunction with the Registration Form / Lease Agreement Form / D.O. Form.  The collated documents shall form the basis of this subscription agreement (“Agreement”) between BTW Technology Pte Ltd (“BTW”) and the Applicant.  When the subscription of service (“Service”) includes rental device either with SIM Card or without SIM Card (collectively known as “Rental Device”), the Applicant shall bear the full responsibility for the Rental Device within the leasing period according to terms stated in the Registration Form.

2.  Applicant is required to ensure the Rental Device(s) is/are kept or maintained in good condition throughout the subscription period.  BTW shall always remain as the rightful owner of the Rental Device.  Applicant must not modify or allow anyone to modify the Rental Device.  

3. Charges (Initial Value less Depreciation) may apply for any loss, damage, or replacement in relation to the Rental Device.  The Initial Value of the Rental Device will be stated in Registration Form.  

           a. The Initial Value is inclusive of labor, part, and transportation costs for the full replacement of Rental Device of similar specifications. 

           b. Depreciation = 1 % x Effected Months (leased and rounded down to the nearest month).

4. Applicant must remain subscribed for the period (“Contract Period”) as stated in the Agreement.  In the event that the applicant prematurely terminates the Agreement, applicant is liable to pay BTW for the remaining months of the Contract Period based on contractual rate of the Service. Applicant is not allowed to temporarily disconnect or suspend the Service before completion of the Contract Period.

5. Applicant who defaults on payment of BTW bill and is terminated by BTW before completion of the Contract Period, will have to pay the amount as derived in Clause 4 herein. Applicant is required to return the Rental Device in good working condition to BTW within 7 business days of termination, failing which the Rental Device will be considered as lost and the Applicant is liable to pay the relevant charges as stated in Clause 3 herein.

6. BTW will not be responsible for any interruption, disruption to or deterioration in the quality, reliability or accuracy of its Service or any technical issue that may arise from or in relation to the use of its Service and / or its Rental Device or hardware that the Applicant may have connected to the Device.

7. All Rental Devices provided by BTW are covered under and subject to the terms of warranty from the respective manufacturers. BTW is not responsible for any defects of the Rental Devices due to manufacturer’s or Applicant’s faults and if applicable, any hardware which Applicants may have connected to the Rental Devices. However, BTW will replace the non-working Rental Device(s) with similar specifications within a reasonable time frame.

8. Applicant shall ensure that the Rental Device(s) provided by BTW is/are compatible with their PC/notebook/tablets and/or network system. BTW will not be responsible should the devices fail to work on the applicant’s system.  BTW is not obliged to change the Rental Device(s) after the initial acceptance, should the applicant upgrade their equipment that becomes incompatible with our Rental Device(s).  

9. BTW’s Services exclude voice call charges, SMS charges, roaming charges, international call charges, excess data usage and other Premium Rate Service (PRS) charges, unless otherwise stated. All chargeable usage will be billed to the Applicant accordingly.  Basic service plan applies to Singapore use only, unless otherwise stated. For roaming usage, foreign operators’ roaming charges and GPRS/3G/4G/5G rates may apply.

10. BTW does not warrant that its Service will be uninterrupted and/or error-free.  Uplink and downlink speed might vary depending on network coverage, location, devices used, network traffic and the type of data being transmitted. 

11. BTW shall not be liable for any cost, loss, or damage (whether direct or indirect), or for loss of revenue, loss of profits or any consequential loss whatsoever because of using our Service(s).

12. Unlimited Voice/Data/SMS offer (if any) is valid within the contractual period based on the condition that BTW and its network operator having the sole discretion to whether Applicant’s usage is excessive and aligned with its fair usage policy so as to determine if there is a need to change prevailing rates and terms of use.  Network operator and/or BTW reserve the rights to suspend or terminate or apply speed throttle should Applicant exceed the fair usage threshold levels that are not pre-determined.

13. Should the customer fail to return the rental items after the initial specified rental period, rental service will be renewed monthly basing on the same terms, or new terms subject to vendor’s full discretion. Contractual Bonus Data (if any) is only valid for contract duration of minimum 3 months.      

14. Neither the mobile network operators nor its service providers shall be liable for any unauthorized access to or alteration of the transmission or data or for any actions, claims, costs (including legal costs on a full indemnity basis) charges, expenses, indirect or consequential loss or damage including but not limited to the loss of revenue, profit, anticipated savings or business whatsoever which the applicants may suffer or sustain arising from or in connection with any of our Service(s).

15. BTW Usage Category Tiers

16. Surcharge is applicable for Wi-Fi service relocation. Without prior agreement or approval from Company (BTW TECHNOLOGY), any hardware or software modification or removal from original installation site will be subjected to levy of minimum S$1,000, based on case to case basis. Not withstanding above mentioned, charges to loss / damage of any rental items would remain applicable.